What makes this story so compelling is the social media aspect of both the crisis itself and the strategy for managing the crisis. Public relations practitioners and other communication executives are struggling to craft messages and maintain control of the flow of messages within this dynamic landscape. Nowhere is this dynamic between organizations and their publics more apparent than on video sharing sites, such as YouTube, that encourage citizens and bloggers to be the co-producers of messages. This can have enormous positive or negative impacts for organizations involved in crisis management, including but not limited to the inability of boundary spanners to monitor the vastness of this space; malicious users who might create a crisis; and the leveraging capabilities of this platform to enhance a brand during a crisis.
His decision ends days of uncertainty about how the embattled automaker would respond to calls for a better response to its safety issues.
Toyoda originally said he had no intention of appearing before Congress himself, drawing criticism from industry analysts and Japanese politicians. The last senior Japanese executive to give testimony before the U.
Congress was the head of tire maker Bridgestone in after a series of crashes linked to the handling of some Ford Motor Co SUVs, according to media reports. Toyoda said the company is investigating the causes of the unintended acceleration and braking that have led to a recall of about 8.
Shares of Toyota closed down 1. Media shy Toyoda will have to craft and deliver a message that resonates with millions of consumers, investors, employees and lawmakers around the world. He is likely to undergo intense preparation. Toyota may hire lawyers to drill him with mock questions, one consultant said.
A company source said it not yet been decided whether Toyoda would speak in Japanese or English, but the company has already contacted some translation companies. Toyoda, who has a degree from Babson College in the United States, has at times appeared uneasy with the heightened scrutiny and sometimes struggled with comments in English.
Toyota has recalled more than 6 million vehicles in the United States for problems involving the accelerator pedal becoming stuck, either by a loose floor mat or because of a glitch in the pedal assembly.
Up to 34 crash deaths have been blamed on unintended acceleration in Toyota vehicles sinceaccording to complaints tracked by U. The House oversight panel said it had also issued a subpoena for internal documents Toyota had fought to keep sealed in a legal battle with a former employee who says the automaker routinely hid evidence of safety problems.
Daiwa said its estimate was based on a scenario where recalls could depress domestic auto output byunits. That would also represent about 3 percent of the roughly 10 million cars and trucks produced in Japan annually.Toyota’s reputation continues to be tarnished as information comes out that company executives had avoided telling the truth and admitting to accelerator problems.
The Associated Press reported that executives debated about when they should tell the public that there were safety issues.
Open Document. Below is a free excerpt of "Nestlé Crisis Management Contingency Plan" from Anti Essays, your source for free research papers, essays, and term paper examples. Jun 30, · About the Author. Sampson Quain is an experienced content writer with a wide range of expertise in small business, digital marketing, SEO marketing, .
The Worldwide Message House Story When Andrew King realized that his colleagues at a Tanzanian accelerator for social entrepreneurs did indeed have a sense of purpose and mission, but that this sense seemed different, in varying degrees, to each of them, he turned to something that looked like a page from a children’s drawing book.
Feb 09, · Can Toyota Recover Its Reputation For Quality?
The Japanese automaker has stumbled badly in managing its current recall crisis. It's been accused of withholding information, changing its story and. Crisis Management in Public Relations - Chapter Summary and Learning Objectives.
Crisis management plays an important role in public relations. This .